Have questions? We have answers - click a topic below to get started.
InkCartridges.com absolutely does not tolerate SPAM and we only work with companies that promise not to SPAM. But if you are spammed, please let us know and we will investigate and take care of it immediately. To report a spammer, forward the email that you received to email@example.com.
For the full anti-spam policy, click here.
Any product that you buy from InkCartridges.com comes with a 100% satisfaction guarantee. If you find a problem with your order, we will gladly refund your purchase price or exchange your item.
You can return the majority of our products for a full refund within 365 days of purchase. Unfortunately, shipping costs are not refundable, unless there has been a packing error.
For the full refund and return policy, click here.
In the contiguous United States, all orders ship for free. Rates to non-contiguous US and rates to Canada are based on weight. Also, Canadian orders take longer to receive because of Customs inspections at the border.
For the full shipping policy, click here.
You can track packages being shipped within the contiguous United States from the moment that you order by entering your order number and email address or zip code.
School and Government
We welcome all government agencies to partner with InkCartridges.com. InkCartridges.com has been partnering with federal, state and local government agencies across the US since 1999. We have multiple contract options available in addition to our government priced online accounts. InkCartridges.com Government Programs Division is dedicated to delivering the easiest and most efficient office solutions for our government customers.
For more information call us at (800) 551-9954 or email us at firstname.lastname@example.org
Personal Check and Money Orders
If you would like to pay by personal check or with a money order please select the prepay by check option after you have added your items to the cart and are ready to checkout. This will allow you to place an order in our system and give you an invoice to print and order number to write on your check. Then, you mail your check to us and once we get it we will ship out the order you placed online. Please make all checks payable to Ink Cartridges and send to our headquarters at 3700 Cover St, Long Beach, CA 90808.
Common Questions & Answers
- I can't tell the difference between standard yield and high yield.
The high-yield cartridge is a much better value than the standard yield. This does not always mean that there will be a difference in the size or appearance of the cartridge itself.
High-yield cartridges will have a much higher page yield at only a slightly higher price, making the cost per page much lower.
- I can't create a new password.
Keep in mind that you can only have one active password at a time. This means that if you have requested a new password, you will no longer be able to use your old one. This also means that if you attempt to use an incorrect or inactive password multiple times, you will be locked out of your account and will no longer be able to set up a new password.
- I did not receive a confirmation number.
Order confirmation emails are sent by an automated system when your order is completed. If you didn't receive a confirmation number by email, it is most likely because your email address was either entered incorrectly or the message is being quarantined by your SPAM filter.
For orders made over the phone, your email address has to be entered manually into our system and that may cause a short delay in receiving your confirmation email.
- Why can't I track my international package?
We do ship to Canada, but we do not have a method for providing tracking information on those packages beyond our border. You should expect a short delay for packages crossing the border as they are subject to an extra Customs inspection.
- Why does the cartridge I received look bigger/smaller/different than the OEM?
There might be some physical differences between the product that you see online and what you receive in the mail. That is usually the result of the repair process that we put our remanufactured products through. Sometimes parts need to be replaced or repaired which will cause slight changes in their appearance.
These changes don't affect the performance of the cartridge, but they actually ensure that the performance remains at the level that you expect.
- How do I get discounts (coupons)?
The main two ways to get up-to-date coupons and access to sales would be to join or mailing list and to follow our Social Media accounts. Through the mail, you will have coupons delivered directly to your inbox and our Facebook and Twitter pages have coupon codes and exclusive sales for our customers.
- Why is the ink level reading low or empty?
Some cartridges and printers are not able to give accurate measurements of ink levels of remanufactured products because they are simply estimating based on use. The machine views the cartridge as one that has already printed a certain number of pages and that process cannot be reset when the cartridge is refilled.
If you find yourself in this situation, you can usually still print. However, you will have to keep track your use of ink as you go.
- Why are the remanufactured and compatible cartridges so much cheaper?
It simply costs less to produce our remanufactured and compatible products than it does for OEM's. From the cost of materials to offsetting the cost of the machines that they work with, printer companies have much higher costs associated with their products. We simply pass those savings along to our customers.
- What are remanufactured and compatible cartridges and how do they differ from OEM's?
Our remanufactured cartridges are printer-brand cartridges that have been used once, cleaned, repaired, refilled, and tested before being sold again. Ours are satisfaction guaranteed and much less expensive than OEM options.
Compatible cartridges are brand new ink and toner cartridges that have been made specifically for your printer just like an OEM. The materials are brand-new as is the ink or toner inside. These products are also 100% satisfaction guaranteed for 24 months from purchase.
Anti-Spam Questions & Answers
- If I provide my email address on an order/newsletter sign up, will you spam me?
We do not send SPAM. What we will send you are confirmation emails indicating that your order has been processed or package has been shipped. We will also send you coupon codes for our upcoming sales and promotions.
- How do I remove my email address from your email list?
In every email that we send, there is an option to unsubscribe from the mailing list. You can also unsubscribe by visiting our Anti-SPAM policy page
Refund Policy Questions & Answers
- How will I know when my refund goes through?
Refunds take a little bit of time to process so you should see confirmation in your account or on your statement within 7 to 14 business days.
- How long will it take to get my refund?
The process of receiving the package, processing it through our return department, and refunding your card or account usually takes 7 to 14 business days.
- Is there a restocking fee?
There is no restocking fee for returning items.
- Will you mail me a check for my refund?
We refund money through the payment method that we originally received. This means that you will get a paper check if that is how you made your purchase but we also refund to credit cards, Paypal, and Amazon checkout.
- Can I just get store credit?
When returning cartridges that can no longer be used and still under our one year warranty, a refund would be issued back to the original method of payment. To keep the accounts clean we try to avoid leaving credits but it is an option, please contact us for this option. 1-800-551-9954
- Is it safe to put my credit card number on your site?
- If I pay online who has access to my info?
Not even our staff can see your credit card information. If you ever need to confirm your identity, only the last 4 digits of your card number will be visible to our representatives.
- I do not want to use my credit card; do you accept other payment methods?
We accept Paypal payments as well as Amazon checkout and pre-payments by check.
Shipping Policy Questions & Answers
- How long will it take to get my package?
US orders are usually delivered in just 2 to 5 days.
- If I place the order today, when will you ship?
99% of our orders placed before 4pm PST Monday-Friday will be shipped out the same day. Orders placed after that or over the weekend will go out on the next business day.
- What carrier do you use to ship?
- How much does shipping cost?
- Do you offer expedited shipping and how much does it cost?
We offer UPS 2-day and Next Day service. The prices vary based on weight and destination and we would suggest that you call to make orders needing expedited shipping to confirm all of the details. If you prefer to order online, you may do so for 2-day shipping but Next Day orders must be completed over the phone.
- Has my package shipped?
99% of our orders ship the same day they are placed. You should receive an email with a tracking number, please check your junk or spam mail box for this email. If your order was sent via the Post Office, these tracking numbers are often not updated by the Post Office until they are scanned at their destination city. If your package doesn’t arrive or your tracking number doesn’t update please contact us by phone, email or Live Chat for the most up to date info.
- Do you ship internationally?
We have a few options for international shipping… we ship to Canada, Puerto Rico, Guam and APO address, basically anything with a zip code. A main reason we don’t ship to other international countries is that our products often don’t work for printers made for non US countries. Please call us if this does not completely answer your question: 1-800-551-9954.
Order Tracking Questions & Answers
- Where can I track my package?
Your tracking number will be provided in your order confirmation email after your order ships. You will receive a UPS or USPS tracking number depending on the weight of your package. You can go to www.ups.com or www.usps.com to track your order but it may be easier to just paste the number into www.google.com
- Why didn't I receive the tracking number via email?
Because these emails go out automatically, the most likely cause for not receiving one would be an incorrect email address. You might also want to check your SPAM folder.
- How can I get my tracking number?
You can retrieve a tracking number by logging into your online account or by calling our customer service lines.