FAQ - Frequently Asked Questions
Do I have to pay sales tax?
We are required to collect sales tax only on orders inside California. Our local tax rate is 8.75%
Can I pay with a check or money order?
Yes! You can pay with a check or money order instead of a credit card. Just select the Prepay By Check button on the order page when you’re all set to check out. Once you click through the checkout, you will see an invoice number and your order will be entered. You can print out your order and mail in your payment. Once we receive it, we will ship your order.
Do You Accept School and Government Purchase Orders?
We accept all school and government purchase orders. Please include a contact person, name, phone number, and email so we can send a confirmation of the order. Fax your PO to 562-986-9429 or mail it to our physical address below. Purchase orders are generally processed and shipped out in 24 hours.
I am trying to add a second item to my cart. When I do, the first one disappears.
Please enable cookies on your browser so you will be able to finish ordering online. If this does not work, please call us at (800) 551-9954 and we would be happy to take your order over the phone.
If a coupon causes my order total to go under the minimum for free shipping can I still get free shipping?
Sorry, but our system requires that the order total after any coupons or discounts must be over the free shipping minimum.
Does free shipping apply to Canadian orders?
Unfortunately, we cannot offer free shipping on Canadian orders. Here’s why: Your order will ship Priority Mail so that it arrives in the quickest time. But it will need to be examined at customs and is subject to certain regulations. This will cause your order to take between six and twelve business days to arrive. We cannot provide a tracking number, unfortunately. And the customer is responsible for any duties and/or taxes imposed by Canadian authorities.
CARTRIDGES and REFILLS
I don’t see any Epson refill kits. Why not?
Sorry, but we do not sell Epson refill kits because their printers use a special print head that is highly sensitive.
I bought a new print cartridge and it’s not printing right. Why?
Most commonly, the print head is not receiving ink flow. The ink may have settled during storage or shipping. Try this: stand the ink cartridge upright for a few minutes before you install it. Then, turn the cartridge upside down and wipe the print head gently over a damp paper towel. This should help get the ink ready to print. You can go ahead and install the cartridge and print a test page. You should find the problem corrected.
My ink cartridge yielded fewer pages than indicated on your web site. Why?
Many customers have questions about page yield. The page yield that is indicated on the web site would be for printing pages with approximately 5% ink coverage. This means that if you printed short memos and nothing else, you would get the full yield listed.
However, most people will print a variety of different documents so the yield will vary. If you’re printing loads of graphics, highly dense amounts of type, full pages or intricate photos, of course, your yield will go down. You can use the page counter on your printer or copier to see how many pages you have printed with one cartridge, or you can see how many reams of paper you go through before the cartridge empties. Those are two good ways to test the yield.
So everyone is on the same page, we would like to direct you to the industry standard for testing page yield that was put into place in June of 2004. Click over to ISO/IEC 19752 standard method for testing page yield and check it out. This should help clarify this matter.
My print head has dry, crusted ink on it. How do I clean it?
Submerge your ink cartridge in about a quarter of an inch or warm tap water for a few moments. When you see ink coming out, dry the print head with a cotton swab. Then, place it back in place and run your print head cleaning program for your machine. You may have to do this a few times before the ink is flowing correctly.
I want to order a bulk set of colored inks. Can I choose my own colors?
No, the cartridge sets cannot be mixed. But you can take advantage of price breaks we offer on single color cartridges.
I’ve never used an inkjet refill kit. Will it save me money? How many times can I refill it?
Refilling your ink cartridges is the green and frugal way to go. You can refill each cartridge twice when using InkTec and save yourself lots of cash. It’s very easy to do, too. Depending on the care taken in refilling and your print head, you may be able to keep using the same cartridge 4-8 times. InkTec inks are tested under strict laboratory conditions to ensure the highest output quality at all times.
Can I trust a remanufactured inkjet cartridge?
The remanufactured cartridges we sell are all from the Original Equipment Manufacturer and have been through one filling and use cycle. We refurbish them, clean them and check them for any possible leaks or damage. We then check the electric circuitry and run it through print testing. So, yes, you sure can trust that we’ve done everything to ensure a faultless print experience.
Will my warranty be voided if I refill my cartridges?
Absolutely not! As a consumer, you have a right to use any compatible refill in your printer. You have the US government’s word on that. Your warranty is valid no matter which compatible product you use, unless the manufacturer can show proof that the product damaged your printer.
Want it in writing? The Magnuson-Moss Warranty Improvement Act, protects your rights and your warranty. Here’s an excerpt from it.
MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2032
... (c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:
1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and
2) the Commission finds that such a waiver is in the public interest.
How should I handle my ink cartridge?
The print head is the delicate part of the cartridge. Take reasonable care to ensure that it doesn’t touch anything but the printer where it will make contact. And, of course, don’t use any abrasive materials on it.
I need an HP inkjet cartridge. Does the letter at the end of the part number matter? Is a C6657AN the same as a C6657A?
The letter at the end of HP ink cartridge numbers indicates the volume of ink in the cartridge. The quick answer is simply, yes. Letters at the end of an HP cartridge part number indicate the amount of ink. For instance, the G is the free starter cartridge that comes with the printer and the A is the regular high volume cartridge that is sold in stores. Since we always fill the cartridges we sell completely, you never have to worry. Regardless of the letter at the end of part number, you are getting a high-quality, fully filled cartridge.
Can I send you my empty cartridges for recycling?
While InkCartridges does not require users to return empty cartridges for recycling, we do partner with a company that provides a great cartridge recycling resource for our customers. Our partner, Green Hippo, provides an opportunity to recycle both empty and full ink and toner cartridges, as well as used cell phones and Green Hippo pays top dollar to users. The entire recycling process, calculating what you will earn to ordering a pre-paid shipping label can be handled online.
Green Hippo also offers multiple payment methods including Paypal to make sure that you get paid and quickly as possible. Minimums do apply with this service, so be sure to gather all of your cartridges at once or get your friends, family, or neighbors involved and start recycling today.
What is a printer driver and where do I find it? A printer driver is software that should come with your printer. Once they are installed on your computer, these drivers covert the information that different programs make into printable formats for your printer. Without drivers, printers wouldn't know how to resize and reorganize information from webpages to fit onto whatever size of paper that you put into your printer. Printer Drivers are basically there to tell your printer how to make what you end up seeing on the page look as close as possible to what you see on your screen. Select your printer brand below and click "Go" to find your driver.
How do I find the manual for my printer? Although there is no manual for individual printer cartridges, a manual does come with your printer. If you happen to lose your printer manual, online copies can be found on the webpages of the manufacturer that made it. Select your printer brand below and click "Go" to find your printer manual.
How do I locate Material Safety Data Sheets (MSDS)? Each printer manufacturer also releases a Material Safety Data Sheet (MSDS) for the ink and toner that they produce. These sheets go over the safety implications associated with the contents of their products. For instance, ingesting the liquid ink inside of an ink cartridge is inadvisable; but to figure out specifically what the results of that decision would be, you would refer to a Material Safety Data Sheet.
For the support page including the drivers, manuals, or material safety data sheets select your printer brand below and click "Go"