We want you to be completely satisfied with your purchases. So, we’ve tried to cover every situation you might experience. If you still have a question that isn’t answered below, call us at 800-551-9954 or email us at firstname.lastname@example.org. We are available to speak with you Monday to Friday 6am - 6pm PST and Saturdays 8am - 4pm PST. We can help process a replacement or a return.
If you need to return a product (cartridge, cartridge recycling mailer, refill kit) that is still factory sealed, you have up to 24 months from the date you purchased it. You will receive a refund for the entire price you paid less shipping charges, or a credit towards an exchange. Sorry, but we cannot refund any shipping charges.
Defective or Opened Items
In the unlikely event that your refill kit is defective, you may return it for up to 24 months from the date you purchased it. We will provide a replacement or a refund of the kit’s purchase price less shipping. If you are experiencing difficulty refilling your ink, please call us first at 800-551-9954 as most times we are able to walk you through the problem over the phone.
If you are unsatisfied with your remanufactured cartridge or find it has a defect, you have up to 24 months from the date you purchased it to return it. We will refund your purchase price. Again, shipping cannot be refunded.
Laser Toner Cartridges and/or Compatible Cartridges
If you are not fully satisfied with your laser toner cartridge or find it is defective it can be returned within two years of the purchase date . You will receive a refund less shipping costs.
(OEM) Original Equipment Manufacturer Cartridges
If you purchased an OEM cartridges such as an Apple, Canon, Compaq, Epson, Hewlett Packard, or Lexmark, it is covered under that manufacturer's warranties. If your product has a defect and/or you need to return it, we ask that you contact the manufacturer directly. Unfortunately, we are not able to process returns of any OEM cartridges that have previously been opened.
POLICY ON SHIPPING CHARGES
In the rare instance that you were shipped the wrong item, shipping would be refunded when you return it. However, we do not refund shipping charges for defective or customer initiated (changed mind) returns. If a customer has received free shipping on their order and needs to return it, credit will be given for the full amount of products purchased less a $4.95 shipping charge if the entire order is returned.
We swiftly process returns on items that are covered under warranty and/or unopened. Those refunds will be issued by the same payment method they were ordered within 1-2 weeks of when we receive the product back.
If you have ordered the wrong product, or if you have purchased a new printer and the product you previously bought does not go with your new printer you can exchange the product as long as it is unopened and falls within our two year return policy. If the box has been damaged, opened or any seals broken we are not able to accept this product for an exchange.
If you would like to return any of our products for an exchange or refund please send them to the address below. Make sure to completely fill out the form linked here and write your order number down on the outside of the return package. Please indicate on the return form if you would like to receive a refund or exchange for the items you are returning. Refunds are credited back to the method of payment that we have on file. If you wish to exchange your products we will credit the method of payment we have on file and place a new order using that same method of payment. A new order number will be issued and an email will be sent to you at the close of our business day. All returns and exchanges are processed, credited, or reshipped within 7-10 business days of the products arriving back to us.
Please use the address below for exchanges:
3700 Cover St
Long Beach, CA 90808
1) Your invoice or email confirmation. If you have misplaced your invoice, please contact us and our customer service representatives will help you.
2) A note detailing why you are returning or exchanging the product.
3) Your order number on the outside of the package.
4) Please ship your product via mail that can be tracked to ensure its arrival.
Once we receive your product, we will process it within seven to ten days.
We only accept products back for an exchange or refund with 24 months after the purchase was made. Only products purchased from InkCartridges.com can be returned for an exchange and unopened products must be in sellable condition. InkCartridges.com is not responsible for products sent to us that are past our warranty period or not ordered from our company. If we receive products that do not qualify for a refund or replacement, they will be sent to a recycling center. Please make sure to contact us at 800-551-9954 before returning any products.
If you have received an incorrect product(s), please accept our apologies. We ask that you please email us right away at email@example.com, or call 800-551-9954, and we will remedy the error.