At Inkcartridges.com, we stand behind every product we sell. If, for any reason, you wish to return or replace a product, we will do what it takes to make it right. All of our compatible and remanufactured products are backed by a 2 Year 100% Satisfaction Guarantee. Questions about a refund or replacement? Feel free to reach out to our friendly customer service team and we will walk you through the process.
Phone: 800.551.9954 M-F 6am-6pm PST | Sat&Sun 7am-4pm PST
Generic Brand ProductsWith our 100% satisfaction guarantee, you are covered for 2 full years from the date of purchase. Learn about how it works below.
Trouble within the first two years of purchase? We will gladly replace your cartridge at any time, just give us a call!
If a problem occurs at any point during the first year of purchase, we will replace the product or offer a full refund of the purchase price.
If you have any concerns within the second year we will replace the product or offer you store credit.
OEM (Original Equipment Manufacturer) or Genuine Brand Guarantee
OEM or genuine brand products are original cartridges sold by the printer manufacturer. If you are not satisfied with an OEM product, please contact us within 15 days so we can take care of you.
Customers may return unopened, defective or damaged products for a full refund within 15 days of purchase.
Customers will receive store credit for concerns dealt with 16-30 days after the date of purchase.
OEM products include genuine brand ink and toner
How do I get a replacement cartridge?
Replacing a compatible cartridge is simple! To get started, get in touch with our customer support team. If you have an issue with a product within the first year of purchase, we will send a replacement cartridge to you. A prepaid return mailing label will be included with the new cartridge so you can ship the faulty product back to our warehouse free of charge. Cartridges are also eligible for a replacement within the second year of purchase, but we ask that you ship the faulty cartridge back to our warehouse first. Once the faulty cartridge is received by our returns team, we will ship the replacement cartridge out to you via standard shipping.
When can I expect my refund?
Customers returning items can expect to be refunded (store credit when applicable) in the method in which they paid within 7-15 business days of our receipt of their accepted return. We will not be process refunds until the product is returned to our warehouse.
Incorrectly Ordered Products and Lost Packages
Items that were ordered incorrectly and opened in any way are non-refundable. We cannot resell an item once it has been opened. Please double check your printer model and part numbers when ordering & before opening.
To qualify for a replacement, customers must report any incomplete orders, lost packages, or incorrectly received products to our returns department within 30 days of the original order date.
Customers that ordered the wrong product or no longer need a particular cartridge, might be eligible for an exchange. To qualify, products must be unopened and covered by the 2 year guarantee. Opened products will not qualify for an exchange and will be sent to a recycling facility. To set up an exchange, please call our customer service team at 800.551.9954.
Shipping charges are nonrefundable, except in the event of a packing error.