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We hope you love everything you ordered. But if for some reason you don’t, you can return it for a replacement or a refund. Unlike many other online companies, Inkcartridges does not charge hidden costs or impose hurdles to getting a refund:
- We make returning or replacing a cartridge easy - just contact our customer service team and we’ll take care of you!
- We offer a LIFETIME 100% satisfaction guarantee on all of our compatible and remanufactured ink and toner products.
- You should never have to worry that you’ll be out your investment if in 1, 2, or 6 months you open up a cartridge and it doesn’t work. With Inkcartridges, you can shop with confidence and stock up on several cartridges at a time.
To set up a return or a replacement, please get in touch with our customer support team:
Returns Policy Questions & Answers
Need to return or exchange a product? With our Lifetime 100% Satisfaction Guarantee, you’ve got plenty of time to return and replace any qualifying product.
If you have trouble within the first year, we will replace your product or offer a full refund of the purchase price.
If you experience an issue after the first year, we will offer you store credit. All orders placed with store credit must be placed with a representative over the phone. Products over a year old must be returned or a new order must be placed before a refund is processed.
Either way, you are covered for the lifetime of the cartridge!
OEM or Genuine Brand cartridges are original products sold by the manufacturer. OEM return policies are determined by their respective manufacturer and as such, their policies grant a much smaller return window. If you are having trouble with a genuine brand product, please call us. Issues with a genuine brand product must be made known within 30 days of purchase.
Unopened, defective or damaged products can be returned for a full refund within 15 days of purchase.
Store credit will be issued for concerns dealt with 16-30 days after the date of purchase.
OEM products include genuine brand ink and toner.