Customer Support

Customer Service & Sales
(800) 551-9954 Email Customer Service Mon-Fri 6am-6pm PST
Sat-Sun 7am-4pm PST
School & Government Sales
(888) 375-6648 Email School & Government Mon-Fri 6am-6pm PST
Sat-Sun 7am-4pm PST
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  • Privacy Policy
  • Terms/Conditions

Returns

Any product that you buy from InkCartridges.com comes with a 100% satisfaction guarantee. If you find a problem with your order, we will gladly refund your purchase price or exchange your item.

You can return the majority of our products for a full refund within 365 days of purchase. Unfortunately, shipping costs are not refundable, unless there has been a packing error.

Returns Policy Questions & Answers

How will I know when my refund goes through?

Refunds take a little bit of time to process so you should see confirmation in your account or on your statement within 7 to 14 business days.

How long will it take to get my refund?

Customers returning items can expect to be refunded (store credit when applicable) in the method in which they paid within 7-15 business days of our receipt of their accepted return. We will not be process refunds until the product is returned to our warehouse.

Is there a restocking fee?

There is no restocking fee for returning items.

Will you mail me a check for my refund?

We refund money through the payment method that we originally received. This means that you will get a paper check if that is how you made your purchase but we also refund to credit cards, Paypal, and Amazon checkout.

Can I just get store credit?

When returning cartridges that can no longer be used and still under our one year warranty, a refund would be issued back to the original method of payment. To keep the accounts clean we try to avoid leaving credits but it is an option, please contact us for this option. 1-800-551-9954

How do I get a replacement cartridge?

Replacing a compatible cartridge is simple! To get started, get in touch with our customer support team. If you have an issue with a product within the first year of purchase, we will send a replacement cartridge to you. A prepaid return mailing label will be included with the new cartridge so you can ship the faulty product back to our warehouse free of charge. Cartridges are also eligible for a replacement within the second year of purchase, but we ask that you ship the faulty cartridge back to our warehouse first. Once the faulty cartridge is received by our returns team, we will ship the replacement cartridge out to you via standard shipping.

When can I expect my refund?

Customers returning items can expect to be refunded (store credit when applicable) in the method in which they paid within 7-15 business days of our receipt of their accepted return. We will not be process refunds until the product is returned to our warehouse.

Generic Brand Products

With our 100% satisfaction guarantee, you are covered for 2 full years from the date of purchase. Learn about how it works below.

Trouble within the first two years of purchase? We will gladly replace your cartridge at any time, just give us a call!

If a problem occurs at any point during the first year of purchase, we will replace the product or offer a full refund of the purchase price.

If you have any concerns within the second year we will replace the product or offer you store credit.

OEM (Original Equipment Manufacturer) or Genuine Brand Guarantee

OEM or genuine brand products are original cartridges sold by the printer manufacturer. If you are not satisfied with an OEM product, please contact us within 15 days so we can take care of you.

Customers may return unopened, defective or damaged products for a full refund within 15 days of purchase.

Customers will receive store credit for concerns dealt with 16-30 days after the date of purchase.

OEM products include genuine brand ink and toner

Incorrectly Ordered Products and Lost Packages

Items that were ordered incorrectly and opened in any way are non-refundable. We cannot resell an item once it has been opened. Please double check your printer model and part numbers when ordering & before opening.

To qualify for a replacement, customers must report any incomplete orders, lost packages, or incorrectly received products to our returns department within 30 days of the original order date.

Exchanges

Customers that ordered the wrong product or no longer need a particular cartridge, might be eligible for an exchange. To qualify, products must be unopened and covered by the 2 year guarantee. Opened products will not qualify for an exchange and will be sent to a recycling facility. To set up an exchange, please call our customer service team at 800.551.9954.

Shipping Charges

Shipping charges are nonrefundable, except in the event of a packing error.

Shipping Policy

In the contiguous United States, all orders ship for free. Rates to non-contiguous US and rates to Canada are based on weight. Also, Canadian orders take longer to receive because of Customs inspections at the border.

Shipping Policy Questions & Answers

How long will it take to get my package?

US orders are usually delivered in just 2 to 5 days.

If I place the order today, when will you ship?

99% of our orders placed before 4pm PST Monday-Friday will be shipped out the same day. Orders placed after that or over the weekend will go out on the next business day.

What carrier do you use to ship?

We ship via the United States Post Office and United Parcel Service. The Carrier used for your order is determined by the weight and destination. If you need a specific carrier please give us a call so we can go over the options. 1-800-551-9954.

How much does shipping cost?

In the contiguous United States, all orders ship for free. Rates to non-contiguous US and rates to Canada are based on weight.

Do you offer expedited shipping and how much does it cost?

We offer UPS 2-day and Next Day service. The prices vary based on weight and destination and we would suggest that you call to make orders needing expedited shipping to confirm all of the details. If you prefer to order online, you may do so for 2-day shipping but Next Day orders must be completed over the phone.

Has my package shipped?

99% of our orders ship the same day they are placed. You should receive an email with a tracking number, please check your junk or spam mail box for this email. If your order was sent via the Post Office, these tracking numbers are often not updated by the Post Office until they are scanned at their destination city. If your package doesn’t arrive or your tracking number doesn’t update please contact us by phone, email or Live Chat for the most up to date info.

Do you ship internationally?

We have a few options for international shipping… we ship to Canada, Puerto Rico, Guam and APO address, basically anything with a zip code. A main reason we don’t ship to other international countries is that our products often don’t work for printers made for non US countries. Please call us if this does not completely answer your question: 1-800-551-9954.

You've seen our free shipping offer, right? So here are the details. Orders shipping within the contiguous United States will receive free shipping. If you live in HI, AK, APO, Puerto Rico or Guam, unfortunately, these orders will not receive free shipping. Usually, orders two pounds and under are shipped through the United States Postal Service for quickest service. Heavier or bulky orders are shipped UPS Ground.

U.S. Non-contiguous Orders

Of course, we are happy to ship to you if you are outside our free shipping range. Orders shipping to non-contiguous United States territories will be shipped through the Postal Service. This includes Alaska, American Samoa, APO, Federated States of Micronesia, FPO, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, United States Virgin Islands.

Orders Shipped to Canada

We are happy to provide shipping to Canada; unfortunately we cannot offer free shipping on Canadian orders. Here's why: Your order will need to ship Priority Mail so that it arrives in the quickest time. But it will need to be examined at customs and is subject to certain regulations. This will cause your order to take between six and twelve business days to arrive. The tracking info we provide will track your order to the US Canadian border. And the customer is responsible for any duties and/or taxes imposed by Canadian authorities. Usually lighter orders take six to seven days while heavier orders take a bit longer.

Shipping Times

From Monday through Friday, we ship from our warehouse in Long Beach, CA.

  • Orders placed before 4:00PM Pacific Standard Time usually ship out the same day.
  • Any order placed after 4:00PM Pacific Standard Time will ship the next day.
  • Orders placed Friday after 4:00PM Pacific Standard Time will ship the following Monday.
  • Expect three to five working days for arrival on the East Coast
  • Expect 1-3 working days on the West Coast
  • We upload our orders every few hours during the day into our internal processing system. An order number will be sent in one email and another email will follow with a tracking number a few hours after the item leaves our facility.
  • Emails with tracking information are sent Monday through Friday night from our internal system.
  • Shipping times are calculated from the time your package leaves our warehouse. Shipping times are estimated and cannot be guaranteed.
  • Shipping costs are not refundable.

Order Tracking

You can track packages being shipped within the contiguous United States from the moment that you order by entering your order number and email address or zip code.

* Required Fields

Order Tracking Questions & Answers

Where can I track my package?

Your tracking number will be provided in your order confirmation email after your order ships. You will receive a UPS or USPS tracking number depending on the weight of your package. You can go to UPS or USPS to track your order but it may be easier to just paste the number into www.google.com

Why didn't I receive the tracking number via email?

Because these emails go out automatically, the most likely cause for not receiving one would be an incorrect email address. You might also want to check your SPAM folder.

How can I get my tracking number?

You can retrieve a tracking number by logging into your online account or by calling our customer service lines.

Privacy Policy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

Privacy Policy Questions & Answers

Is it safe to put my credit card number on your site?

Our site uses SSL encryption to protect credit card information as well as being security tested each day using McAfee security. Our privacy policy in regards to your sensitive information has also been reviewed by TRUSTe for compliance.

If I pay online who has access to my info?

Not even our staff can see your credit card information. If you ever need to confirm your identity, only the last 4 digits of your card number will be visible to our representatives.

I do not want to use my credit card; do you accept other payment methods?

We accept Paypal payments as well as Amazon checkout and pre-payments by check.

Our Commitment to Privacy

  1. Collection of Personal Information

    We do not automatically collect personal information when you browse the Website. We only collect personally identifiable information, such as your name, address, telephone number, email address, credit card information and date of birth when you specifically and knowingly provide it to us by registering to create an account, placing an order, completing online forms, opting in to receive our newsletter and promotional offers or entering a sweepstakes, contest or drawing. When you use the website to apply for employment opportunities, we may collect additional personal information such as your resume. Information that you furnish to Inkcartridges.com is used to provide the services available through the Website.

  2. Automatically-Collected Information

    We automatically collect non-personal information about the computer or devices (including mobile devices) you use to access the Website. For example, we may collect and store information such as your browser type, IP address, language, operating system, location of your wireless device (e.g. latitude and longitude), the state or country from which you accessed the Website, unique device identifier (e.g. a UDID or IDFA on Apple devices), the pages you view, the services you use, the date and time of your visit, the websites you visited immediately before and after visiting the Website, error logs and other hardware and software information. This automatically collected information does not identify and is not associated with any specific individuals. We may use third party analytics providers and technologies, including cookies and similar tools to assist in collecting this information. We may use this information to formulate statistical models about use of the Website, enhance the services available through the Website for other users, and to provide you with tailored content and advertising.

  3. Use of Your Information

    We use your information for the purpose for which you provided it, and we may also use your information for other purposes such as to:

    • Create and maintain your account or registration;
    • Enhance the user experience;
    • Perform research and analytics;
    • Customize and personalize the content and advertising that you see on the Website;
    • Respond to and fulfill your request for services (including processing orders);
    • Determine your eligibility for certain promotions, contests, and services; and
    • Send you communications related to your account and to alert you of the latest developments and features of the Website

    We use information your provide about someone else when placing an order only to ship the product to that person and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

  4. Disclosure of Your Information to Third Parties.

    We use third parties to complete certain services that are provided through the Website, such as a shipping company to fulfill orders, a credit card processing company to bill you for your orders, and an email service provider to send you newsletters in the event you opt-in to receive them. We use Live Chat to assist you if you have questions while using our site or regarding your order and we use an applicant-management database to process employment submissions. We only share your information with these third parties to the extent that it is necessary to provide a particular service. These third parties are prohibited from using your information for other purposes.

    We may also share yoru information in the following ways:

    • We may make information collected through the Website available to affiliated brands that are under common ownership or control as the Website.
    • We may share, as allowed by law, information about you with other companies who we believe may have products and services of interest to you. If you would like to opt-out of our sharing of your information with these other companies, please follow the instructions in the “Opting out of Emails and Promotional Communications” section below.
    • We may share your information with any person or entity where we believe in good faith that such disclosure is necessary to: (a) comply with the law or in response to a subpoena, court order, government request or other legal process; (b) produce relevant documents or information in connection with litigation, arbitration, mediation, adjudication, government or internal investigations, or other legal or administrative proceedings; (c) protect the interests, rights, safety or property of Inkcartridges.com or others; (d) enforce the Terms of Use on the Website; (e) provide users of the Website with the services they request; (f) provide you with special offers or promotions from us; and (g) If Inkcartridges.com is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
  5. Use of Cookies and Other Technology.

    The Website uses “cookie” technology and similar online tools, such as web beacons and web pixels. “Cookies” are small files that a website stores on a user’s computer or device. The Website uses Cookies to keep the information you enter on multiple pages together. The majority of the cookies that we use are “session cookies” that are automatically deleted from your hard drive after you close your browser at the end of your session. Session cookies are used to optimize performance of the Website and to limit the amount of redundant data that is downloaded during a single session. Inkcartridges.com also uses “persistent cookies” which remain on your computer or device unless deleted by you (or by your browser’s settings). We use persistent cookies for statistical analysis of the Website’s performance to ensure the ongoing quality of the services provided through the Website. We do not use cookies to obtain or retain any personal information about you apart from what you voluntarily provide us. Most web browsers automatically accept cookies, but web browsers can be set to block cookies (consult your browser’s instructions on how to block cookies). Please note that blocking cookies may interfere with your ability to perform certain transactions, use certain functionality, and access certain content on the Website.

    Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images, and scripts that help them better manage content on our site. We connect the information gathered to our Customers’ or Users’ personally identifiable information.

  6. Tailored Advertising.

    The Website may include third party tailored ad technology from our ad partners which enables customized ads to be displayed to you through the Website and that manages our advertising on other sites. We do not share personal information with these third parties; however, when you use the Website, we or our third party ad partners operating the ad serving technology may use non-personal information that is collected through cookies, anonymous identifiers, such as an IDA on iOS devices, web beacons, pixels or clear GIFs to ensure that appropriate ads are presented and/or to perform analytics concerning your use of the Website and other websites tracked by our ad partners. These technologies also may control the number of times you see a given ad, deliver ads that relate to your interests, and measure the effectiveness of ad campaigns. To the extent any of this information is collected by third parties, you acknowledge and agree that such collection and use is governed by those third parties’ privacy policies and that Inkcartridges.com is not responsible for the privacy practices of such third parties. The Website is not designed to respond to “do not track” signals or mechanisms from your web browser.

    If you are interested in more information about tailored ads and your choices to prevent third parties from delivering tailored ads, you may visit the following third party websites: the Network Advertising Initiative Consumer Opt-Out Page by clicking here or the Digital Advertising Alliance’s Consumer Opt-Out Page by clicking here.

  7. User-Initiated Communication.

    From time to time, portions of the Website may enable you to send emails and other types of messages to us or third parties. All such emails, messages and written communications become our property once you submit them. Whenever you choose to initiate these kinds of communications with us, you may be contacted in return.

  8. Customer Reviews.

    We post customer reviews on the Website which may contain personally identifiable information as well as a photo of your product. We will obtain a customer’s consent by email prior to posting their review.

  9. Opting In and Out of Emails and Promotional Communications.

    To receive newsletters and other promotional communications by email, users may voluntarily sign up on the Website. From time to time, we may send you email notices or news updates alerting you to new features, products, promotions, services pertaining to our offerings, or other topics that may be of interest to you. If you no longer wish to receive promotional materials from us, you may opt out of receiving these communications by following the instructions included in each newsletter or communication or by emailing us at info@inkcartridges.com. Please note that these opt-out processes take some time to complete, consistent with applicable law.

  10. Data Security.

    We follow generally accepted industry standards to protect the personally identifiable information that we receive from you, while the information is being transmitted and once we receive it. When you provide us with sensitive information (such as credit card information) on our order forms, we encrypt the information using secure socket layer technology, which is commonly referred to as “SSL.” However, despite our best efforts, no method of transmission over the internet, or method of electronic storage is 100% secure. We encourage you to contact us immediately if you believe that any personally identifiable information that you have provided us is being used contrary to this Policy.

  11. Privacy of Children.

    Protecting the privacy of children is especially important to us. We do not knowingly market, collect or maintain any personal information from children under the age of 13. If a parent or guardian believes that we have personal information of a child under the age of 13 in our database, they should contact us immediately at info@inkcartridges.com and we will promptly remove such information from our records.

  12. Accessing or Correcting Your Information.

    If your personally identifiable information changes, is inaccurate, or if you no longer wish to use the services offered through the Website, you may notify us by emailing our customer support at info@inkcartridges.com or by contacting us by telephone or mail at the contact information listed below. You may request factual errors to be corrected in your personally identifiable information by sending us a request that credibly shows the errors. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections.

    We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at info@inkcartridges.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

  13. Third Party Links and Services.

    The Website may contain links to third-party websites including social networking websites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services to which we link. We do not endorse or make any representations about third-party websites or services. The personal information you choose to provide to such third parties, or that is collected by them, is not covered by this Policy. We strongly encourage you to read such third parties’ privacy policies.

  14. Social Media Features and Widgets.

    Our Web site includes Social Media Features, such as the Facebook Like button and Widgets, such as the Share this button or interactive mini-programs that run on our site. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these Features are governed by the privacy policy of the company providing it.

  15. Single Sign-On.

    You can log in to our site using sign-in services such as Facebook Connect or an Open ID provider. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address to pre-populate our sign up form. Services like Facebook Connect give you the option to post information about your activities on this Web site to your profile page to share with others within your network.

  16. Contacting Us.

    If you have any questions about the Policy, contact us by sending an email to info@inkcartridges.com. You can also call us at (800) 551-9954 or write to us at:

    Inkcartridges.com
    3700 Cover St.
    Long Beach, CA 90808

    We may record the conversations that our agents or employees have with you. We do this from time to time to monitor the quality of service and accuracy of information our agents and employees give to you and to ensure that your instructions are followed. No agent or employee of the Company is authorized to waive any provisions of any of Inkcartridges.com’ policies or procedures.

  17. Updates to Policy.

    We may amend this Policy at any time by posting the changes on this page. Any changes to the Policy will become effective upon posting. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. Your continued use of the Website following any changes means you accept such revisions. You should check the effective date of the Policy below and review any changes since the last time you used the website.

  18. Effective Date.

    This Policy is effective as of March 3, 2014.

Anti-Spam Policy

InkCartridges.com absolutely does not tolerate SPAM and we only work with companies that promise not to SPAM. But if you are spammed, please let us know and we will investigate and take care of it immediately. To report a spammer, forward the email that you received to abuse@inkcartridges.com.

Anti-Spam Questions & Answers

If I provide my email address on an order/newsletter sign up, will you spam me?

We do not send SPAM. What we will send you are confirmation emails indicating that your order has been processed or package has been shipped. We will also send you coupon codes for our upcoming sales and promotions.

How do I remove my email address from your email list?

In every email that we send, there is an option to unsubscribe from the mailing list. You can also unsubscribe here

Enter your e-mail address here to stop receiving all marketing e-mails from InkCartridges.

F.A.Q. - Frequently Asked Questions

I can't tell the difference between standard yield and high yield.

The high-yield cartridge is a much better value than the standard yield. This does not always mean that there will be a difference in the size or appearance of the cartridge itself.

High-yield cartridges will have a much higher page yield at only a slightly higher price, making the cost per page much lower.

I can't create a new password.

Keep in mind that you can only have one active password at a time. This means that if you have requested a new password, you will no longer be able to use your old one. This also means that if you attempt to use an incorrect or inactive password multiple times, you will be locked out of your account and will no longer be able to set up a new password.

I did not receive a confirmation number.

Order confirmation emails are sent by an automated system when your order is completed. If you didn't receive a confirmation number by email, it is most likely because your email address was either entered incorrectly or the message is being quarantined by your SPAM filter.

For orders made over the phone, your email address has to be entered manually into our system and that may cause a short delay in receiving your confirmation email.

Why can't I track my international package?

We do ship to Canada, but we do not have a method for providing tracking information on those packages beyond our border. You should expect a short delay for packages crossing the border as they are subject to an extra Customs inspection.

Why does the cartridge I received look bigger/smaller/different than the OEM?

There might be some physical differences between the product that you see online and what you receive in the mail. That is usually the result of the repair process that we put our remanufactured products through. Sometimes parts need to be replaced or repaired which will cause slight changes in their appearance.

These changes don't affect the performance of the cartridge, but they actually ensure that the performance remains at the level that you expect.

How do I get discounts (coupons)?

The main two ways to get up-to-date coupons and access to sales would be to join or mailing list and to follow our Social Media accounts. Through the mail, you will have coupons delivered directly to your inbox and our Facebook and Twitter pages have coupon codes and exclusive sales for our customers.

Why is the ink level reading low or empty?

Some cartridges and printers are not able to give accurate measurements of ink levels of remanufactured products because they are simply estimating based on use. The machine views the cartridge as one that has already printed a certain number of pages and that process cannot be reset when the cartridge is refilled.

If you find yourself in this situation, you can usually still print. However, you will have to keep track your use of ink as you go.

Why are the remanufactured and compatible cartridges so much cheaper?

It simply costs less to produce our remanufactured and compatible products than it does for OEM's. From the cost of materials to offsetting the cost of the machines that they work with, printer companies have much higher costs associated with their products. We simply pass those savings along to our customers.

What are remanufactured and compatible cartridges and how do they differ from OEMs?

Our remanufactured cartridges are printer-brand cartridges that have been used once, cleaned, repaired, refilled, and tested before being sold again. Ours are satisfaction guaranteed and much less expensive than OEM options.

Compatible cartridges are brand new ink and toner cartridges that have been made specifically for your printer just like an OEM. The materials are brand-new as is the ink or toner inside. These products are also 100% satisfaction guaranteed for 24 months from purchase.

Ordering Information Questions & Answers

Will I have to pay sales or use tax on my order?

Local sales or use tax may apply to your order depending on the order’s “ship to” address. For important information on sales and use tax, please see our sales and use tax page located at http://www.inkcartridges.com/terms.

Can I pay with a check or money order?

Yes! You can pay with a check or money order instead of a credit card. Just select the Prepay By Check button on the order page when you’re all set to check out. Once you click through the checkout, you will see an invoice number and your order will be entered. You can print out your order and mail in your payment. Once we receive it, we will ship your order.

Do You Accept School and Government Purchase Orders?

We accept all school and government purchase orders. Please include a contact person, name, phone number, and email so we can send a confirmation of the order. Fax your PO to 562-425-4868 or mail it to our physical address: 3700 Cover St. Long Beach, CA, 90808. Purchase orders are generally processed and shipped out in 24 hours.

I am trying to add a second item to my cart. When I do, the first one disappears.

Please enable cookies on your browser so you will be able to finish ordering online. If this does not work, please call us at (800) 551-9954 and we would be happy to take your order over the phone.

Why does the cartridge I received look bigger/smaller/different than the OEM?

There might be some physical differences between the product that you see online and what you receive in the mail. That is usually the result of the repair process that we put our remanufactured products through. Sometimes parts need to be replaced or repaired which will cause slight changes in their appearance.

These changes don't affect the performance of the cartridge, but they actually ensure that the performance remains at the level that you expect.

Does free shipping apply to Canadian orders?

Unfortunately, we cannot offer free shipping on Canadian orders. Here’s why: Your order will ship Priority Mail so that it arrives in the quickest time. But it will need to be examined at customs and is subject to certain regulations. This will cause your order to take between six and twelve business days to arrive. We cannot provide a tracking number, unfortunately. And the customer is responsible for any duties and/or taxes imposed by Canadian authorities.

Cartridge & Refills Questions & Answers

I don't see any Epson refill kits. Why not?

Sorry, but we do not sell Epson refill kits because their printers use a special print head that is highly sensitive.

I bought a new print cartridge and it’s not printing right. Why?

Most commonly, the print head is not receiving ink flow. The ink may have settled during storage or shipping. Try this: stand the ink cartridge upright for a few minutes before you install it. Then, turn the cartridge upside down and wipe the print head gently over a damp paper towel. This should help get the ink ready to print. You can go ahead and install the cartridge and print a test page. You should find the problem corrected.

My ink cartridge yielded fewer pages than indicated on your web site. Why?

Many customers have questions about page yield. The page yield that is indicated on the web site would be for printing pages with approximately 5% ink coverage. This means that if you printed short memos and nothing else, you would get the full yield listed.

However, most people will print a variety of different documents so the yield will vary. If you’re printing loads of graphics, highly dense amounts of type, full pages or intricate photos, of course, your yield will go down. You can use the page counter on your printer or copier to see how many pages you have printed with one cartridge, or you can see how many reams of paper you go through before the cartridge empties. Those are two good ways to test the yield.

So everyone is on the same page, we would like to direct you to the industry standard for testing page yield that was put into place in June of 2004. Click over to ISO/IEC 19752 standard method for testing page yield and check it out. This should help clarify this matter.

My print head has dry, crusted ink on it. How do I clean it?

Submerge your print head in about a quarter of an inch of warm tap water for a few moments. When you see ink coming out, dry the print head with a cotton swab. Then, place it back in place and run your print head cleaning program for your machine. You may have to do this a few times before the ink is flowing correctly.

I want to order a bulk set of colored inks. Can I choose my own colors?

The easy answer is NO, not for online orders. This is because our bulk sets are pre-made and designed to provide great value by offering multiple sets of cartridges at one low price. If you find yourself needing additional or particular colors we also offer great price breaks on individual cartridges. Or if you really need something we can’t provide online please give us a call and we can go over the options with you. 1-800-551-9954

I’ve never used an inkjet refill kit. Will it save me money? How many times can I refill it?

Refilling your ink cartridges is the green and frugal way to go. You can refill each cartridge twice when using InkTec and save yourself lots of cash. It’s very easy to do, too. Depending on the care taken in refilling and your print head, you may be able to keep using the same cartridge 4-8 times. InkTec inks are tested under strict laboratory conditions to ensure the highest output quality at all times.

Can I trust a remanufactured inkjet cartridge?

The remanufactured cartridges we sell are all from the Original Equipment Manufacturer and have been through one filling and use cycle. We refurbish them, clean them and check them for any possible leaks or damage. We then check the electric circuitry and run it through print testing. So, yes, you sure can trust that we’ve done everything to ensure a faultless print experience.

Will my printer's warranty be voided if I refill my cartridges?

Absolutely not! As a consumer, you have a right to use any compatible refill in your printer. You have the US government’s word on that. Your warranty is valid no matter which compatible product you use, unless the manufacturer can show proof that the product damaged your printer.

Want it in writing? The Magnuson-Moss Warranty Improvement Act protects your rights and your warranty. Here’s an excerpt from it.

MAGNUSON-MOSS WARRANTY IMPROVEMENT ACT
United States Code Annotated
Title 15 Commerce and Trade
Chapter 50 Consumer Product Warranties
15 Section 2032

... (c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer's using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if:

1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and

2) the Commission finds that such a waiver is in the public interest.

Contact Us

We’re here for you if you have a question, you’re welcome to email us at info@inkcartridges.com or call us Toll Free (800) 551-9954. We’re happy to help. Or, you can fill out this form and expect a quick reply.

Select Your Question Category*

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School and Government Purchase Orders

We welcome all government agencies to partner with InkCartridges.com. InkCartridges.com has been partnering with federal, state and local government agencies across the US since 1999. We have multiple contract options available in addition to our government priced online accounts. InkCartridges.com Government Programs Division is dedicated to delivering the easiest and most efficient office solutions for our government customers.

For more information call us at (800) 551-9954 or email us at gov@inkcartridges.com

Payment Methods

Inkcartridges accepts the following forms of payment: Credit Cards:
  • Visa
  • MasterCard
  • American Express
  • Discover
  • Debit Cards with Visa or MasterCard logos

Purchase Orders

We accept all school and government purchase orders. Please include a contact person, name, phone number, and email so we can send a confirmation of the order. Fax your PO to 562.425.4868 or mail it to our physical address below. Purchase orders are generally processed and shipped out in 24 hours. If you have any questions please call customer service at (800) 551-9954.

Inkcartridges.com
3700 Cover St.
Long Beach, CA 90808

Personal Check or Money Orders

If you would like to pay by personal check or with a money order please select the pay by check option after you have added your items to the cart and are ready to checkout.

Payments made by checks to InkCartridges.com that are not honored by the bank will incur a returned check fee of $25. Returned check reimbursement payments must be in the form of cash, cashier’s checks, certified funds or money order. Failure to reimburse InkCartridges.com for fee’s will result in your account being marked as fraud and your account will be closed. InkCartridges.com will no longer accept check payments from customers with two returned items on their account.

Paypal

PayPal, the trusted leader in online payments, enables buyers and businesses to send and receive money online. PayPal has over 100 million member accounts in 190 countries and regions. It's accepted by merchants everywhere, both on and off eBay.

Cash

If you don't have a credit card or don't want to use one online, you can pay cash for your purchase with PaidByCash. You will receive a virtual MasterCard code for the amount you have paid cash, which you can enter in our fields for Credit Cards to buy safely and securely. Click here to find out where you can get a "Paid by Cash" card.

About Us

We're real people here at inkcartridges.com, not just some faceless website.

Back in 1999 we had an idea that people might be searching for an alternative to the outrageously priced ink and toner they needed. Why did it have to cost so much? Why couldn’t there be a web site people could go to for an alternative to big box stores and their limited selections? That’s when we founded Inkcartridges.com.

We’re a team of professionals dedicated to providing the highest quality ink and toner with the best customer service. That’s why so many customers return to us every time they need ink. We have a huge selection of cartridges because we work with one of the biggest distributors of print products. We ship out of a state of the art warehouse in Long Beach, CA. And we research every new vendor before we partner with them to makes sure our customers get only top rate goods.

We stand behind everything we ship out to you—100% Guaranteed. If you’re not happy, let us know. Our stellar Customer Service department is always at the ready to answer any questions you might have.

Thanks for coming to Inkcartridges.com. We hope to see you back often!

Terms & Conditions

  1. Agreement

    These Terms of Use (the "Agreement") constitute a legally binding agreement by and between Inkcartridges.com ("InkCartridges") and you or your company (in either case, "You" or "Your") concerning Your use of the http://www.inkcartridges.com website (the "Website") and the services available through the Website (the "Services"). By using the Website, You represent and warrant that You have read and understood, and agree to be bound by, the Agreement and InkCartridges’ Privacy Policy (the "Privacy Policy"). IF YOU DO NOT UNDERSTAND THIS AGREEMENT, OR DO NOT AGREE TO BE BOUND BY IT OR THE PRIVACY POLICY, YOU MUST IMMEDIATELY LEAVE THE WEBSITE AND CEASE USING THE SERVICES.

  2. Privacy Policy

    By using the Website, You consent to the collection and use of certain information about You, as specified in the Privacy Policy. InkCartridges encourages users of the Website to frequently check InkCartridges’ Privacy Policy for changes.

  3. Changes to Agreement and Privacy Policy

    INKCARTRIDGES RESERVES THE RIGHT TO CHANGE THIS AGREEMENT AND ITS PRIVACY POLICY AT ANY TIME UPON NOTICE TO YOU, TO BE GIVEN BY THE POSTING OF A NEW VERSION OR A CHANGE NOTICE ON THE WEBSITE. IT IS YOUR RESPONSIBILITY TO REVIEW THIS AGREEMENT AND THE PRIVACY POLICY PERIODICALLY. IF AT ANY TIME YOU FIND EITHER UNACCEPTABLE, YOU MUST IMMEDIATELY LEAVE THE WEBSITE AND CEASE USING THE SERVICES. Unless InkCartridges obtains Your express consent, any revised Privacy Policy will apply only to information collected by InkCartridges after such time as the revised Privacy Policy takes effect, and not to information collected under any earlier Privacy Policies.

  4. Eligibility

    BY USING THE WEBSITE OR SERVICES, YOU REPRESENT AND WARRANT THAT YOU ARE AT LEAST 18 YEARS OLD, ARE A RESIDENT OF THE UNITED STATES OR A BUSINESS ENTITY ORGANIZED UNDER UNITED STATES FEDERAL OR STATE STATUTE, AND ARE OTHERWISE LEGALLY QUALIFIED TO ENTER INTO AND FORM CONTRACTS UNDER APPLICABLE LAW. Any individual using the Website or Services on behalf of a company further represents and warrants that they are authorized to act and enter into contracts on behalf of that company. This Agreement is void where prohibited.

  5. License

    Subject to Your compliance with the terms and conditions of this Agreement, InkCartridges grants You a non-exclusive, non-sublicensable, revocable, non-transferable license to access and use the Website and Services. THE WEBSITE AND SERVICES ARE FOR YOUR PERSONAL AND NON-COMMERCIAL USE., The Website, or any portion of the Website, may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of InkCartridges. All rights not expressly granted hereunder are reserved by InkCartridges. This Agreement grants You no rights in or to the intellectual property of InkCartridges or any other party. InkCartridges retains ownership of the Website and Services and all right, title, and interest therein, including without limitation all intellectual property rights therein, and You acknowledge and agree that Your are acquiring only a limited right to use the Website and Services as licensed hereunder. The license granted in this section is conditioned on Your compliance with the terms and conditions of this Agreement. In the event that You breach any provision of this Agreement, Your rights under this section will immediately terminate.

  6. User Information/Password Protection

    In connection with Your use of the Services, You may be required to complete a registration form. You represent and warrant that all information You provide on any registration form or otherwise in connection with Your use of the Website and Services will be complete and accurate, and that You will update that information as necessary to maintain its completeness and accuracy by visiting Your account.

    You may also be asked to provide, or may be given, a user name and password when using certain Services. You are entirely responsible for maintaining the confidentiality of Your password. You may not use the account, user name, or password of someone else at any time. You agree to notify InkCartridges immediately of any unauthorized use of Your account, user name, or password. InkCartridges shall not be liable for any loss that You incur as a result of someone else using Your password, either with or without Your knowledge. You may be held liable for any losses incurred by InkCartridges, its affiliates, officers, directors, employees, consultants, agents, and representatives due to someone else’s use of Your account or password. You must also promptly notify InkCartridges if any credit card that You have provide to us is lost, stolen, or used without permission.

  7. Third Party Websites

    Inkcartridges may link the Website with the websites of third parties ("Third-Party Websites"), some of whom have established relationships with InkCartridges and some of whom do not. InkCartridges does not have control over the content and performance of Third-Party Websites. INKCARTRIDGES HAS NOT REVIEWED, AND CANNOT REVIEW OR CONTROL, ALL OF THE MATERIAL, INCLUDING COMPUTER SOFTWARE OR OTHER GOODS OR SERVICES, MADE AVAILABLE ON OR THROUGH THIRD-PARTY WEBSITES. ACCORDINGLY, INKCARTRIDGES DOES NOT REPRESENT, WARRANT OR ENDORSE ANY THIRD-PARTY WEBSITE, OR THE ACCURACY, CURRENCY, CONTENT, FITNESS, LAWFULNESS OR QUALITY OF THE INFORMATION, MATERIAL, GOODS OR SERVICES AVAILABLE THROUGH THIRD-PARTY WEBSITES. INKCARTRIDGES DISCLAIMS, AND YOU AGREE TO ASSUME, ALL RESPONSIBILITY AND LIABILITY FOR ANY DAMAGES OR OTHER HARM, WHETHER TO YOU OR TO THIRD PARTIES, RESULTING FROM YOUR USE OF THIRD-PARTY WEBSITES.

  8. Product Descriptions

    InkCartridges attempts to be as accurate as possible in its product, pricing, and rebate information; however, InkCartridges cannot guarantee that product descriptions and/or specifications, pricing or any other content on the Website are accurate, complete, reliable, current or error-free. In the event that information is incorrect due to typographical, informational, technical or other errors, InkCartridges will not be liable for any loss or discrepancy with accurate data. If a product offered on the Website is not as described, or does not meet your expectations, Your sole remedy is to return the product in accordance with 4inkjets’ Return Policy.

  9. Product Pricing

    Except as otherwise noted, the price displayed for products on the Website represents the full retail price listed on the product itself, suggested by the manufacturer or supplier, or estimated in accordance with industry practice; or the estimated retail value for a comparably featured item offered elsewhere. InkCartridges cannot confirm the price of an item until You place an order; however, InkCartridges does not charge Your credit card, debit card or PayPal account until after your order has entered the shipping process. Despite InkCartridges’ best efforts, a small number of items on the Website may be mispriced. If an item’s correct price is higher than the stated the price, InkCartridges will, at InkCartridges’ sole discretion, either contact You for instructions before shipping or cancel Your order and notify You of such cancellation.

  10. Payment Methods

    InkCartridges accepts credit cards, debit cards, PayPal, personal checks, money orders and cash. InkCartridges may obtain pre-approval from the credit card/debit card company or from PayPal (as the case may be) for an amount up to the amount of the order. Billing to Your credit card, debit card or PayPal account occurs at the point of shipping or shortly thereafter. Please review the Payment Method page on the Website for additional information on payment methods. InkCartridges accepts the following credit cards: Visa, MasterCard, American Express, and Discover. InkCartridges accepts debit cards with Visa or MasterCard logos.

  11. Sales and Use Tax

    Local sales or use tax may apply to your order depending on the order’s “ship to” address. Your order may be subject to sales and/or use tax as identified below.*

    California

    Orders with a shipping address located within the State of California are subject to California State sales tax of 6.5% and any local sales taxes applicable to the “ship-to” address.

    Kentucky

    The retailer is not required to and does not collect Kentucky sales or use tax. The purchase may be subject to Kentucky use tax unless the purchase is exempt from taxation in Kentucky. The purchase is not exempt merely because it is made over the Internet, by catalog, or by other remote means.

    The Commonwealth of Kentucky requires Kentucky purchasers to report all purchases of tangible personal property or digital property that are not taxed by the retailer and pay use tax on those purchases unless exempt under Kentucky law. The tax may be reported and paid on the Kentucky individual income tax return or by filing a consumer use tax return with the Kentucky Department of Revenue. These forms and corresponding instructions may be found on the Kentucky Department of Revenue. These forms and corresponding instructions may be found on the Kentucky Department of Revenue’s internet web site.

    Pennsylvania

    Orders with a shipping address within the State of Pennsylvania are subject to a 6% sales tax. Orders shipped to an address within Allegheny County may be subject to a 1% use tax. Orders shipped to an address within Philadelphia County may be subject to an additional 2% use tax.

    Tennessee

    Orders with a shipping address within the State of Tennessee are subject to a 9.25% sales tax.

  12. Shipping

    All orders placed on the Website are subject to product availability and will be shipped according to InkCartridges’ shipping policies. Please review the Shipping Information page on the Website for additional information on shipping times, rates and policies.

  13. Return Policy

    All sales made through the Website are subject to InkCartridges’ return policies. For a complete explanation of the return policies, please review the Return Policy page on the Website.

  14. Consent to Receive Email

    By establishing an account with InkCartridges, You consent to receive periodic email communications from InkCartridges concerning InkCartridges’ products and services, including without limitation, order confirmations, updated product information, special deals, and inquiries regarding the quality of our service.

  15. Prohibited Uses

    InkCartridges imposes certain restrictions on Your use of the Website and the Services. You represent and warrant that You will not, without limitation: (a) violate or attempt to violate any security features of the Website or Services; (b) copy or otherwise duplicate, directly or indirectly, any portion of the Website, including without limitation, all product listings, prices or descriptions, designs, information, photographs, images, drawings, videos, music, text, typefaces, graphics, code, and other files, and the selection, arrangement and organization thereof (collectively, “InkCartridges Content”); (c) use any software that enables copying or duplication of the InkCartridges Content for later off-line viewing; (d) distribute, display, modify, transmit, resell, reuse, or repost the InkCartridges in any electronic form, including any online service, the Internet or any other telecommunications medium which now exists or shall exist in the future, for any purpose, without the prior written permission of InkCartridges; (e) provide false, misleading or inaccurate information to InkCartridges; (f) impersonate, or otherwise misrepresent affiliation, connection or association with, any person or entity; (g) harvest or otherwise collect information about InkCartridges users, including email addresses and phone numbers; (h) use or attempt to use any engine, software, tool, agent, or other device or mechanism (including without limitation browsers, spiders, robots, avatars, or intelligent agents) to harvest or otherwise collect information from the Website for any use, including without limitation use on third-party websites; (i) access content or data not intended for You, or log onto a server or account that You are not authorized to access; (j) attempt to probe, scan, or test the vulnerability of the Services, the Website, or any associated system or network, or breach security or authentication measures without proper authorization; (k) interfere or attempt to interfere with the use of the Website or Services by any other user, host or network, including, without limitation by means of submitting a virus, overloading, “flooding,” “spamming,” “mail bombing,” or “crashing”; (l) use the Website or Services to send unsolicited e-mail, including without limitation, email promotions or advertisements for products or services; (m) forge any TCP/IP packet header or any part of the header information in any e-mail or in any uploading or posting to, or transmission, display, performance or distribution by means of, the Website or Services; or (n) attempt to modify, reverse-engineer, decompile, disassemble or otherwise reduce or attempt to reduce to a human-perceivable form any of the source code used in providing the Website or Services. Any violation of this section may subject You to civil and/or criminal liability.

  16. Intellectual Property

    1. Trademarks.

      INKCARTRIDGES.COM, and the INKCARTRIDGES' logo (collectively the "INKCARTRIDGES Marks") are trademarks of INKCARTRIDGES. Other trademarks, service marks, graphics, logos and domain names appearing on the Website may be the trademarks of third parties. Neither Your use of the Website and Services nor this Agreement grant You any right, title or interest in or to, or any license to reproduce or otherwise use, the Marks or any third-party trademarks, service marks, graphics, logos or domain names. You agree that any goodwill in the INKCARTRIDGES Marks generated as a result of Your use of the Website and Services will inure to the benefit of INKCARTRIDGES, and You agree to assign, and hereby do assign, all such goodwill to INKCARTRIDGES. You shall not at any time, nor shall You assist others to, challenge INKCARTRIDGES' right, title, or interest in or to, or the validity of the INKCARTRIDGES Marks.

    2. Copyrighted Materials; Copyright Notice.

      INKCARTRIDGES' Content and other materials available through the Website and Services are either owned by INKCARTRIDGES.COM or are the property INKCARTRIDGES' licensors and suppliers. Except as explicitly provided, neither Your use of the Website and Services nor this Agreement grant You any right, title or interest in or to any such materials. The entirety of this Website, including without limitation, all computer code, content, pictures and graphics are copyrighted with all rights reserved to Inkcartridges.com.

  17. Disclaimers; Limitation of Liability

    1. No Warranties.

      INKCARTRIDGES, ON BEHALF OF ITSELF AND ITS LICENSORS AND SUPPLIERS, HEREBY DISCLAIMS ALL WARRANTIES. THE WEBSITE AND SERVICES ARE PROVIDED "AS IS," "AS AVAILABLE," AND "WITH ALL FAULTS." TO THE MAXIMUM EXTENT PERMITTED BY LAW, INKCARTRIDGES, ON BEHALF OF ITSELF AND LICENSORS AND SUPPLIERS, EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE WEBSITE, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. NEITHER INKCARTRIDGES NOR ITS LICENSORS OR SUPPLIERS WARRANT THAT THE WEBSITE OR THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE WEBSITE OR THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. NEITHER INKCARTRIDGES NOR ITS LICENSORS OR SUPPLIERS HAS ANY LIABILITY WHATSOEVER FOR YOUR USE OF THE WEBSITE OR SERVICES.

    2. Your Responsibility for Damage.

      YOU AGREE THAT YOUR USE OF THE WEBSITE AND SERVICES IS AT YOUR SOLE RISK. YOU WILL NOT HOLD INKCARTRIDGES OR ITS LICENSORS AND SUPPLIERS, AS APPLICABLE, RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM YOUR ACCESS TO OR USE OF THE WEBSITE, INCLUDING WITHOUT LIMITATION ANY DAMAGE TO ANY OF YOUR COMPUTERS OR DATA. THE INFORMATION AND SERVICES MAY CONTAIN BUGS, ERRORS, PROBLEMS OR OTHER LIMITATIONS.

    3. Limitation of Liability

      THE LIABILITY OF INKCARTRIDGES AND ITS LICENSORS AND SUPPLIERS IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. IN NO EVENT SHALL INKCARTRIDGES OR ITS LICENSORS OR SUPPLIERS BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, LOST DATA OR CONFIDENTIAL OR OTHER INFORMATION, LOSS OF PRIVACY, FAILURE TO MEET ANY DUTY INCLUDING WITHOUT LIMITATION OF GOOD FAITH OR OF REASONABLE CARE, NEGLIGENCE, OR OTHERWISE, REGARDLESS OF THE FORESEEABILITY OF THOSE DAMAGES OR OF ANY ADVICE OR NOTICE GIVEN TO INKCARTRIDGES OR ITS LICENSORS AND SUPPLIERS ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE WEBSITE OR SERVICES. THIS LIMITATION SHALL APPLY REGARDLESS OF WHETHER THE DAMAGES ARISE OUT OF BREACH OF CONTRACT, TORT, OR ANY OTHER LEGAL THEORY OR FORM OF ACTION. ADDITIONALLY, THE MAXIMUM LIABILITY OF INKCARTRIDGES AND LICENSORS AND SUPPLIERS TO YOU UNDER ALL CIRCUMSTANCES WILL BE EQUAL TO THE AGGREGATE PRICE YOU PAID TO INKCARTRIDGES DURING THE YEAR PRECEDING THE INCIDENT OR INCIDENTS GIVING RISE TO SUCH LIABILITY. YOU AGREE THAT THIS LIMITATION OF LIABILITY REPRESENTS A REASONABLE ALLOCATION OF RISK AND IS A FUNDAMENTAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN INKCARTRIDGES AND YOU. THE WEBSITE AND SERVICES WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS.

    4. Application.

      THE ABOVE DISCLAIMERS, WAIVERS AND LIMITATIONS DO NOT IN ANY WAY LIMIT ANY OTHER DISCLAIMER OF WARRANTIES OR ANY OTHER LIMITATION OF LIABILITY IN ANY OTHER AGREEMENT BETWEEN YOU AND INKCARTRIDGES OR BETWEEN YOU AND ANY OF INKCARTRIDGES’ LICENSORS AND SUPPLIERS. SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR THE LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE DISCLAIMERS, WAIVERS AND LIMITATIONS OF LIABILITY MAY NOT APPLY TO YOU. UNLESS LIMITED OR MODIFIED BY APPLICABLE LAW, THE FOREGOING DISCLAIMERS, WAIVERS AND LIMITATIONS SHALL APPLY TO THE MAXIMUM EXTENT PERMITTED, EVEN IF ANY REMEDY FAILS ITS ESSENTIAL PURPOSE. INKCARTRIDGES’ LICENSORS AND SUPPLIERS ARE INTENDED THIRD-PARTY BENEFICIARIES OF THESE DISCLAIMERS, WAIVERS AND LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE WEBSITE OR OTHERWISE SHALL ALTER ANY OF THE DISCLAIMERS OR LIMITATIONS STATED IN THIS SECTION.

  18. General Representation and Warranty

    You represent and warrant that Your use of the Website and Services will be in accordance with this Agreement and any other InkCartridges policies, and with any applicable laws or regulations.

  19. Indemnity by You

    You agree to defend, indemnify and hold harmless InkCartridges and its officers, directors, employees, agents, affiliates, representatives, sublicensees, successors, assigns, and contractors (collectively, the "InkCartridges Indemnified Parties") from and against any and all claims, actions, demands, causes of action and other proceedings (collectively, "Claims"), including but not limited to legal costs and fees, arising out of or relating to: (i) Your breach of this Agreement, including without limitation any representation or warranty contained in this Agreement; (ii) Your access to or use of the Website or Services; or (iii) Your provision of information of other data to InkCartridges or any of InkCartridges Indemnified Parties of information or other data. The InkCartridges Parties will have the right, but not the obligation, to participate through counsel of their choice in defense of any Claim provided by You and to which You are required to defend, indemnify or hold harmless the InkCartridges Indemnified Parties. You may not settle any Claim without the prior written consent of the concerned InkCartridges Indemnified Parties.

  20. Liquidated Damages

    You acknowledge and agree that it would be difficult to ascertain the exact amount of damages that InkCartridges would suffer resulting from the theft of Website text, graphics or images, especially if such stolen text, graphics or images are exploited for commercial use, whether in connection with the sale of printing supplies or otherwise, on a website or any other digital medium. Therefore, You agree that, in the event You steal, copy without authorization or otherwise misappropriate Website text, graphics or images, InkCartridges will be entitled to recover from You liquidated damages in the amount of five thousand ($5,000.00) dollars per text selection, graphic or image that is stolen, copied without authorization or otherwise misappropriated. You agree that this amount represents a reasonable estimate of the damage that InkCartridges would suffer. ANY ACTION BY INKCARTRIDGES TO ENFORCE THIS SECTION SHALL NOT BE DEEMED A WAIVER OF INKCARTRIDGES’ RIGHT TO PURSUE, AT INKCARTRIDGES’ SOLE DISCRETION, ANY AND ALL OTHER REMEDIES AVAILABLE TO INKCARTRIDGES UNDER THIS AGREEMENT OR BY LAW.

  21. Governing Law; Jurisdiction and Venue

    This Agreement shall be treated as though it were executed and performed in Los Angeles, California and, subject to the arbitration provisions below, shall be governed by and construed in accordance with the laws of the State of California without regard to its conflict of law principles. ANY CAUSE OF ACTION BY YOU ARISING OUT OF OR RELATING TO THE WEBSITE, SERVICES, OR THIS AGREEMENT MUST BE INSTITUTED WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION AROSE OR BE FOREVER WAIVED AND BARRED. ALL ACTIONS SHALL BE SUBJECT TO THE LIMITATIONS SET FORTH ABOVE. The language in this Agreement shall be interpreted in accordance with its fair meaning and not strictly for or against either party.

    1. Requirement of Arbitration.

      BY USING THE WEBSITE OR SERVES, OR PURCHASING PRODUCTS OR SERVICES SOLD OR DISTRIBUTED BY INKCARTRIDGES OR THROUGH THE WEBSITE, YOU THEREBY AGREE WITH INKCARTRIDGES THAT, TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND INKCARTRIDGES WILL RESOLVE ANY ARBITRAL CLAIM BY BINDING ARBITRATION BY THE JUDICIAL ARBITRATION AND MEDIATION SERVICE (“JAMS”). AS USED IN THIS AGREEMENT, AN “ARBITRAL CLAIM” IS ANY CLAIM OR DISPUTE YOU HAVE AGAINST OR WITH INKCARTRIDGES OR THE INKCARTRIDGES INDEMNIFIED PARTIES, OR ANY CLAIM INKCARTRIDGES HAS AGAINST OR WITH YOU, ARISING OUT OF OR RELATING TO THIS AGREEMENT, THE WEBSITE, THE SERVICES, ANY PRODUCTS OR SERVICES SOLD OR DISTRIBUTED BY INKCARTRIDGES OR THROUGH THE WEBSITE, OR ANY ADVERTISING RELATING TO THE WEBSITE, SERVICES OR PRODUCTS AND SERVICES SOLD AND DISTRIBUTED ON OR THROUGH THE WEBSITE. EXCEPT AS OTHERWISE EXPLICITLY NOTED HEREIN, SUCH ARBITRATION SHALL BE CONDUCTED UNDER THE JAMS STREAMLINED ARBITRATION RULES & PROCEDURES THEN IN EFFECT (THE “STREAMLINED RULES”) AVAILABLE ON JAMS' WEBSITE (http://www.jamsadr.com/rules-streamlined-arbitration/)

    2. Waiver of Right to a Jury Trial.

      BY USING THE WEBSITE OR SERVES, OR PURCHASING PRODUCTS OR SERVICES SOLD OR DISTRIBUTED BY INKCARTRIDGES OR THROUGH THE WEBSITE, YOU ALSO AGREE WITH INKCARTRIDGES THAT YOU AND INKCARTRIDGES HEREBY WAIVE THEIR RIGHT TO A JURY TRIAL FOR ANY ARBITRAL CLAIM. IF FOR ANY REASON THIS AGREEMENT TO ARBITRATE IS HELD NOT TO APPLY TO AN ARBITRAL CLAIM, WHETHER SUCH ARBITRAL CLAIM IS AGAINST YOU, INKCARTRIDGES OR THE INKCARTRIDGES INDEMNIFIED PARTIES, BOTH YOU AND 4INJETS STILL AGREE TO WAIVE TRIAL BY JURY.

    3. Joinder of Claims.

      BY USING THE WEBSITE OR SERVES, OR PURCHASING PRODUCTS OR SERVICES SOLD OR DISTRIBUTED BY INKCARTRIDGES OR THROUGH THE WEBSITE, YOU ARE FURTHER AGREEING WITH INKCARTRIDGES THAT NEITHER YOU NOR INKCARTRIDGES WILL JOIN ANY ARBITRAL CLAIM WITH THE CLAIM OF ANY OTHER PERSON OR ENTITY IN A LAWSUIT, ARBITRATION OR OTHER PROCEEDING; THAT NO ARBITRAL CLAIM WILL BE RESOLVED ON A CLASS-WIDE BASIS; AND THAT NEITHER YOU NOR INKCARTRIDGES WILL ASSERT AN ARBITRAL CLAIM IN A REPRESENTATIVE CAPACITY ON BEHALF OF ANYONE ELSE.

    4. No Effect on Substantive Rights.

      THIS AGREEMENT TO ARBITRATE DOES NOT CHANGE YOUR OR INKCARTRIDGES’ SUBSTANTIVE RIGHTS, JUST THE POTENTIAL FORUMS FOR RESOLVING DISPUTES.

    5. Finality, Application of Arbitration Award.

      ANY ARBITRATION AWARD MADE AFTER COMPLETION OF AN ARBITRATION IS FINAL. AN AWARD AND ANY JUDGMENT CONFIRMING IT ONLY APPLIES TO THE ARBITRATION IN WHICH IT WAS AWARDED AND CANNOT BE USED IN ANY OTHER CASE EXCEPT TO ENFORCE THE AWARD ITSELF.

    6. Interpretation.

      This agreement to arbitrate will be governed by and interpreted under the Federal Arbitration Act. In rendering an award, the arbitrator shall apply the substantive and procedural law of the State of California, without regard to its choice of laws principles. The arbitrator shall not have any power to alter, amend, modify or change any of the terms of this Agreement, nor to grant any remedy that is either prohibited by the terms of this Agreement or not available in a court of law.

    7. Hearings; Fees and Costs.

      Either party may demand that any required arbitration hearing or hearings be conducted other than in person, even if the Streamlined Rules would otherwise have provided for an in-person hearing. Any required hearing fees and costs shall be paid by the parties as required by the Streamlined Rules. InkCartridges will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, InkCartridges will not seek attorneys' fees and costs in arbitration unless the arbitrator determines the claims are frivolous.

    8. Remedies in Aid of Arbitrations; Equitable Relief.

      This agreement to arbitrate will not preclude either you or InkCartridges from seeking provisional remedies in aid of arbitration, including without limitation orders to stay a court action, compel arbitration or confirm an arbitral award, from a court of competent jurisdiction. . THE PROPER VENUE FOR ANY ACTION PERMITTED UNDER THIS SUBSECTION REGARDING “EQUITABLE RELIEF” WILL BE THE FEDERAL AND STATE COURTS LOCATED IN LOS ANGELES COUNTY, CALIFORNIA; THE PARTIES HEREBY WAIVE ANY OBJECTION TO THE VENUE AND PERSONAL JURISDICTION OF SUCH COURTS.

    9. Information.

      Information on JAMS may be obtained at any office of JAMS, online at http://www.jamsadr.com/, or by mail at 555 West Fifth Street (Gas Company Tower), 32nd Floor, Los Angeles, CA 90013, USA.

  22. Termination

    1. Termination; Survival.

      Either party may terminate this Agreement and its rights hereunder at any time, for any or no reason at all, by providing to the other party notice of its intention to do so in accordance with this Agreement. This Agreement shall automatically terminate in the event that You breach any of this Agreement’s representations, warranties or covenants. Such termination shall be automatic, and shall not require any action by InkCartridges. Upon termination, all rights, licenses and obligations created by this Agreement will terminate, except that 1-7, 14-22 and 24 will survive any termination of this Agreement.

    2. Effect of Termination

      Any termination of this Agreement automatically terminates all rights and licenses granted to You under this Agreement, including all rights to use the Website and Services. Subsequent to termination, InkCartridges reserves the right to exercise whatever means it deems necessary to prevent Your unauthorized use of the Website and Services, including without limitation technological barriers such as IP blocking and direct contact with Your Internet Service Provider.

    3. Legal Action

      If InkCartridges, in InkCartridges’ discretion, takes legal action against You in connection with any actual or suspected breach of this Agreement, InkCartridges will be entitled to recover from You as part of such legal action, and You agree to pay, InkCartridges’ reasonable costs and attorneys’ fees incurred as a result of such legal action. InkCartridges Parties will have no legal obligation or other liability to You or to any third party arising out of or relating to any termination of this Agreement.

  23. Notices

    All notices required or permitted to be given under this Agreement must be in writing. InkCartridges shall give any notice by email sent to the most recent email address, if any, provided by the intended recipient to InkCartridges. You agree that any notice received from InkCartridges electronically satisfies any legal requirement that such notice be in writing. YOU BEAR THE SOLE RESPONSIBILITY OF ENSURING THAT YOUR EMAIL ADDRESS ON FILE WITH INKCARTRIDGES IS ACCURATE AND CURRENT, AND NOTICE TO YOU SHALL BE DEEMED EFFECTIVE UPON THE SENDING BY INKCARTRIDGES OF AN EMAIL TO THAT ADDRESS. You shall give any notice to InkCartridges by means of: (1) fax at: 562.986.9429; or (2) U.S. mail, postage prepaid, to 2500 Grand Ave Long Beach, CA 90815; or (iii) email to: info@inkcartridges.com. Notice to InkCartridges shall be effective upon receipt of notice by InkCartridges.

  24. General

    This Agreement constitutes the entire agreement between InkCartridges and You concerning Your use of the Websites. This Agreement and any other written agreements executed between You and InkCartridges constitute the entire agreement concerning Your use of the Services. This Agreement may only be modified by a written amendment signed by an authorized executive of InkCartridges or by the unilateral amendment of this Agreement by InkCartridges and by the posting by InkCartridges of such amended version. If any part of this Agreement is held invalid or unenforceable, that part will be construed to reflect the parties’ original intent, and the remaining portions will remain in full force and effect. A waiver by either party of any term or condition of this Agreement or any breach thereof, in any one instance, will not waive such term or condition or any subsequent breach thereof. This Agreement and all of Your rights and obligations hereunder will not be assignable or transferable by You without the prior written consent of InkCartridges. This Agreement will be binding upon and will inure to the benefit of the parties, their successors and permitted assigns. You and InkCartridges are independent contractors, and no agency, partnership, joint venture or employee-employer relationship is intended or created by this Agreement. Except for InkCartridges Parties as and to the extent set forth in Sections 15and19 and InkCartridges’ licensors and suppliers as and to the extent expressly set forth in Section 17, there are no third-party beneficiaries to this Agreement. You acknowledge and agree that any actual or threatened breach of this Agreement or infringement of proprietary or other third party rights by You would cause irreparable injury to InkCartridges and InkCartridges’ licensors and suppliers, and would therefore entitle InkCartridges or InkCartridges’ licensors or suppliers, as the case may be, to injunctive relief. The headings in this Agreement are for the purpose of convenience only and shall not limit, enlarge, or affect any of the covenants, terms, conditions or provisions of this Agreement.